FollowThe latest American Customer Satisfaction Index seems like a slap in the face to everyone who might have grown accustomed to seeing Facebook top rankings of all stripes. Yup, the leading social network fared poorly, along with the entire category, in research put together by ForeSee Results.
This contradicts even ACSI’s attempt to grab attention by calling dissatisfaction with Facebook an opportunity for Google Plus. If consumers are dissatisfied with all Internet social media, that includes the new venture into this space by the leading search giant.
